Terms and conditions

Please read our Terms and conditions carefully. By using our website or booking a cleaning and/or other services provided by Private Cleaning Oxfordshire Ltd you are agreeing to accept these.

  1. Payments

1.1 Invoices are due to be paid in 7 days of receiving it. Should you fail to pay on time you may be fined £100.

1.2 If you have booked End of Tenancy Cleaning, One Off / Spring / Deep Cleaning or Carpet Cleaning you should pay on the day while the cleaners are present unless asked otherwise by Private Cleaning Oxfordshire Ltd.

1.3 We do not accept cheques as a payment. Apologies for this inconvenience.

1.4 All prices are subject to VAT.

  1. Insurance

Private Cleaning Oxfordshire Ltd and the individual cleaners working/ subcontracting for us have in place Public Liability cover. Neither Private Cleaning Oxfordshire nor its insurers will be liable for any claim of less than £250 in value, nor for the first £250 of any claim.

It is the Client’s responsibility to have in place adequate insurance cover against liabilities to Private Cleaning Oxfordshire Ltd for claims of £250 or less. The Client’s general household insurance cover will usually serve in this regard. The Client should be able to produce a copy of an appropriate insurance policy and certificate if so requested by Private Cleaning Oxfordshire Ltd

  1. Claims and complaints

3.1 Private Cleaning Oxfordshire Ltd is unable to consider claims for refunds once a cleaning service has been carried out.

3.2 The Client agrees that due to the nature of the service Private Cleaning Oxfordshire Ltd guarantees only to correct any problems reported within 24 hours of the completion of the service. Failure to do so will entitle the Client to nothing.

3.3 Private Cleaning Oxfordshire Ltd may require access to the premises where the damage has occurred within 24 hours of you reporting the matter in order to inspect and make arrangements to address the issue.

3.4 During any rectification clean carried out as a result of a complaint raised by you, you must be present at the premises to discuss the issues and approve our rectification.

3.5 Where damage is shown to have been caused by Private Cleaning Oxfordshire Ltd, or where we accept liability, Private Cleaning Oxfordshire Ltd will pay for the repair of the damaged item. Where repair is not possible, we will credit you with the like for like present cash value of the item in question. In order to benefit from this compensation, you must first complete in full the agreed payment for the cleaning services as booked.

3.6 No claims shall be entertained if the Client has an outstanding balance over more than 7 days.

  1. Cancellations or rearranging booking

The Client agrees to pay the full price of the cleaning visit, if:

  • There is a problem with the Client’s keys and the cleaning operatives cannot let themselves in. If keys are provided they must open all locks without any special efforts or skills.

  • The Client fails to provide access to the service premises thus preventing the Company to carry out the booked work;

  • The Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment;

5. Access to your premises

5.1 With regard to access to the Premises if Private Cleaning Oxfordshire are required to collect keys from a third party’s address we reserve the right to make an additional charge for the time incurred in doing so.

5.2 If parking outside the Premises requires to be paid for, Private Cleaning Oxfordshire may add the cost of such parking to the fees payable by the Client.

5.3 If The Client fails to provide access to the premises and this is preventing the Company to carry out the booked work, he will be charged the full price.


6.1 The Client agrees that all fragile and highly breakable items must be secured or removed.

6.2 While Private Cleaning Oxfordshire Ltd operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, the Private Cleaning Oxfordshire lt requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the cleaning operatives.

6.3 Private Cleaning Oxfordshire Ltd shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.

6.4 Private Cleaning Oxfordshire Ltd asks that items considered by the Client to be irreplaceable ( monetary or sentimental value) be stored out of reach of our operatives during the clean, and be excluded from the cleaning schedule.

  1. Liability

7.1 Private Cleaning Oxfordshire Ltd accepts no liability for the actions or safety of any third party present or entering your premises during the cleaning.

7.2 The liability of Private Cleaning Oxfordshire expressly excludes cash, art, jewellery, antiques, antiquities, heirlooms and other items of sentimental value. Liability for the loss or damage of personal or sentimental items is limited to the present value of equivalent, new items only. We ask that items which you consider irreplaceable (either in terms of their monetary value or their sentimental significance) be stored out of reach of our operatives during your clean, and be excluded from the cleaning schedule.

  1. Employment Referral Fee

The Client is liable for an employment referral fee of £1 000.00 per person, should he directly employ (either legally or on a cash basis) anyone currently employed/sub-contracted by Private Cleaning Oxfordshire, or employed/sub-contracted by Private Cleaning Oxfordshire within the 5 year period prior to such employment. The Client agrees to pay this fee whether he notifies Private Cleaning Oxfordshire of his action or Private Cleaning Oxfordshire discovers this employment independently at any time after it occurs. The Client further agrees to reimburse the Company for any and all collection or legal fees the Company incurs in collecting this fee.

  1. Timing

Private Cleaning Oxfordshire Ltd aim to carry out the Services on the dates and times has agree with the Client. However, there are certain situations or events which occur which are not within our reasonable control. Where one of these occurs Private Cleaning Oxfordshire Ltd will seek to perform the Services as soon as reasonably practicable after the situation which has stopped us performing the Services has been resolved. Private Cleaning Oxfordshire Ltd shall have no liability to the Client in respect of any loss that you may suffer or cost that you may incur arising from or relating to such delay in the provision of the Services

  1. Termination of the services

10.1 The Client has the right to terminate his agreement for cleaning services with Private Cleaning Oxfordshire Ltd with two weeks written notice.

10.2 Private Cleaning Oxfordshire keeps the right to terminate the agreement for cleaning services with two weeks written notice.

  1. General

11.1 Private Cleaning Oxfordshire Ltd reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. Private Cleaning Oxfordshire may add to or change these Terms and Conditions.

11.2 Private Cleaning Oxfordshire Ltd cannot accept liability for carpets which shrink when cleaned due to having been fitted poorly in the first instance.

11.3 For carpet cleaning customers we cannot guarantee that all stains can be removed.

11.4 We accept no responsibility for damage incurred should you replace items of heavy furniture on a carpet which we have cleaned and which has not been allowed to dry thoroughly.

11.5 We accept no responsibility for wear or fading of fabrics that may appear more evident once we have cleaned them, removing dirt that helped to obscure the problem.

11.6 We make every effort to clean domestic appliances as thoroughly as possible, using appropriate materials and solvents. However, if appliances have not been cleaned thoroughly and regularly since purchase, they may carry ingrained stains which we will be unable to remove and for which we cannot accept liability. We accept no responsibility for damage or loss caused as a result of using equipment or products supplied by you which prove faulty.

11.7 Where an After Builders Clean has been booked, but builders or trades are still working at the site at the time of the clean, or return to the site after the clean, we will make every effort to provide as thorough a clean as possible, but are unable to cover the clean with our Guarantee.

11.8 Private Cleaning Oxfordshire Ltd has a minimum hours per visit of 3 hours unless otherwise agreed.

11.9 If a freezer is to be cleaned, this must be defrosted thoroughly in advance of our visit. The duration of normal cleaning visits makes it impossible for us to defrost and clean within a visit.

11.10 Private Cleaning Oxfordshire Ltd accept no responsibility for disarming or rearming alarms at any premises at which we are contracted to carry out cleaning, nor any responsibility for inconvenience or expense caused by the triggering of any alarm at said premises. We will accept full and detailed instructions for disarming and rearming of alarms, and make every effort to carry out these actions, but you accept full responsibility and liability for any circumstances arising.

11.11 Private Cleaning Oxfordshire Ltd reserves the right to refuse disclosure of confidential company documents.

11.12 The Client agrees that it is his responsibility to ensure that running water and electricity are available at the premises where the service is being carried out. If he fails to do so, Private Cleaning Oxfordshire will charge the agreed price.

11.13 How to contact Private Cleaning Oxfordshire Ltd: If you have any questions or if you have any complaints, please contact Private Cleaning Oxfordshire. You can contact Private Cleaning Oxfordshire Ltd by telephone or mail / e-mail: Address: 14 Elton Crescent, Wheatley, Oxfordshire, OX33 1UZ and kremena@privatecleaningoxfordshire.co.uk